Does Briscoes Price Match? (2024 Price Match & Adjustment Policy)

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When shopping for electrical appliances and home goods, finding the best deal is always a priority.

If you’re wondering whether Briscoes, a popular retailer in New Zealand, offers a price match policy to help you save even more on your purchases, you’re in luck.

Briscoes has a Price Match Promise that ensures you get the best possible price on identical products.

The retailer will not only match the competitor’s price but also beat it by 10% under certain conditions.

This way, you can shop with confidence, knowing you’re getting the best deal on your purchases.

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What Is Briscoes Price Match Policy?

At Briscoes, they are committed to offering competitive prices to their customers. Their Price Match Policy is known as their “Price Promise”.

If you find a lower advertised retail price on an identical item, which is currently in stock at a competitor, Briscoes promises to beat it by 10% on the spot or online, ensuring you always get the best deal possible.

To take advantage of Briscoes’ Price Promise, you need to provide evidence of the competitor’s lower price.

This can be in the form of a print advertisement, screenshot, or a URL reference to the competitor’s web page.

The competitor’s item must be identical to the one offered at Briscoes, and it must be in stock and available for delivery at the time of confirmation.

There might be some exclusions to the Price Promise, like bundled offers and items offered on auction websites.

How Does Briscoes Price Match Work?

In this section, you will learn about Briscoes’ Price Match process and how it compares to its competitors.

Additionally, you will discover what you need to provide as valid proof to take advantage of this policy.

Competitor Comparison

If you find a lower advertised retail price on an identical item that is currently in stock at another New Zealand retailer (excluding warehouse, clearance outlets, and online-only retailers), Briscoes will beat the price by 10% on the spot, be it in-store or online.

Valid Proof

To claim Briscoes’ Price Match Promise, you need to provide proof of the competitor’s lower price.

You can do this by bringing the competitor’s advertisement, catalogue page or screenshot of the online price into the store.

Alternatively, you can share the required information with Briscoes’ online customer service to receive the discount on your online purchase.

The proof must clearly show the competitor’s store name, item details, lower price, and availability for prompt delivery or pick-up.

Keep in mind that the product you are comparing must be stocked locally, as Briscoes will not match prices from international websites or retailers located far from your location.

Exclusions and Limitations

In your search for a great deal, it’s essential to know the exclusions and limitations that may apply to Briscoes’ Price Match Promise. 

Sale Items

Briscoes’ Price Match Promise may not apply to sale items, especially if they are part of a limited-time promotion or a special event.

It’s essential to check the specific terms and conditions of the promotion to ensure you can obtain a price match.

Online Only Prices

Briscoes’ Price Match Promise typically applies to competitors’ in-store prices, but it’s important to note that this doesn’t always include online-only retailers or warehouse clubs.

As a result, you may not be eligible for a price match if you find a lower price offered by an online-only retailer, such as a clearance outlet or a digital store that lacks physical locations.

Geographical Restrictions

Briscoes’ Price Match Promise applies explicitly to New Zealand retailers, so if you find a lower price from an international competitor, the price match guarantee may not be applicable.

Ensure that the retailer you’re comparing prices with is based within New Zealand to qualify for the Price Match Promise.

How to Request a Price Match at Briscoes

Does Briscoes Price Match_Price Match Policy

Requesting a price match at Briscoes is a straightforward process.  

In-Store Process

If you’ve found a lower price for an identical product at a competitor store, Briscoes is willing to match that price.

Here’s how you can request a price match in-store:

  1. Ensure that the competitor’s item is an identical model to the one advertised at Briscoes and is in stock.
  2. Take note of the competitor’s offer, including the price, product details, and their online store or print ad.
  3. Visit your local Briscoes store with the information you’ve gathered about the competitor’s offer.
  4. Present the offer to a Briscoes staff member, and they will verify it for you.
  5. If the offer meets Briscoes’ Price Match Promise conditions, they will match the competitor’s price.

Customer Support

In case you need further assistance with the price match process or have inquiries, Briscoes customer support can be reached via the following channels:

  • Phone: 0800 274 726 – Contact Briscoes’ customer service line for guidance on price matching and other purchase questions.
  • Online chat: Utilise the chat feature on the Briscoes website to connect with their support team.
  • Email: You can send an email to Briscoes support via this contact form with your price match query.

Remember to include relevant details about the competitor’s offer and the product you’re seeking to price match for faster assistance from their support team.

Price Adjustment

Online chat verification – April 2023.

Price adjustments are where customers can obtain a partial refund of the purchase price of an item if they can show it on sale at a lower price within a fixed time frame.

In Briscoes case, that timeframe is 14 days after purchase. (As verified by online chat).

Tips and Tricks

When it comes to shopping at Briscoes and getting the best deals, it’s essential to be savvy and know how their price match policy works.

Here are some tips and tricks to help you save money and make the most of your shopping experience at Briscoes.

Shop Wisely

Before you make a purchase, take some time to research and compare prices from different retailers.

If you find a lower advertised retail price on an identical item in stock, Briscoes will not only match the price but also beat it by 10% on the spot or online.

Remember that this offer applies to New Zealand retailers and excludes warehouse sales, clearance outlets, and online-only retailers.

Beware of Seasonal Sales

Although Briscoes offers frequent sales throughout the year, their “normal” prices may still be higher compared to other stores.

Be cautious when shopping during seasonal sales, and always compare prices with other retailers before purchasing.

As some customers have pointed out, even the sale prices at Briscoes might not be as competitive as regular prices at other stores like KMart.

By being aware of pricing trends and making informed decisions, you can ensure that you get the best value for your money, no matter when or where you shop.


In summary, Briscoes does offer a Price Match Promise for their customers.

To take advantage of this policy, you must provide evidence of the lower-priced item at the time of purchase.

Using the Price Match Promise can benefit your wallet by ensuring you are getting the best possible deal on your desired product.

When shopping at Briscoes, don’t hesitate to inquire about their policy and make an informed decision on your purchase. Happy shopping!

About Emma Healey

Emma is a recognised family finance and budgeting expert and founder of Mum's Money. Her advice has been featured in Stuff, NZHerald, Readers Digest, Yahoo Finance, Lifehacker, The Simple Dollar, MSN Money and more.