When shopping for home improvement supplies, you might wonder if your favourite store offers a price match policy.
If you’re a Mitre 10 shopper, you’re in luck! Mitre 10 does indeed offer a price match policy, ensuring you get the best possible deal on your purchases.
Under their price match policy, if you find an identical product at a lower price from a rival company, Mitre 10 will not only match the price but also beat it by 15%.
However, keep in mind that this policy only applies to physical stores and not online websites. This means you can shop confidently at Mitre 10, knowing that you’re getting the best value for your money.
It’s important to note that there have been some changes to their price matching policy, including now only being able to price match with stores that have a physical location within the same area.
Despite these changes, the Mitre 10 price match guarantee continues to be an attractive feature for savvy shoppers like yourself.
Table of Contents
- What is Mitre 10?
- Mitre 10’s Price Match Policy
- How to Request a Price Match
- Price Match Examples
- Frequently Asked Questions
What is Mitre 10?
Mitre 10 is a popular, New Zealand home improvement and hardware store. They offer a wide range of products to cater to your DIY, home improvement, and gardening needs.
From tools, paint, and building supplies to garden gear, lighting, and outdoor living essentials, you’ll find it all under one roof.
With a commitment to customer satisfaction, Mitre 10 focuses on providing top-quality products at competitive prices.
In addition to their comprehensive range of products, they also pride themselves on their knowledgeable staff, who are always on hand to guide you with expert advice and assistance.
To ensure you get the best value for your money, Mitre 10 offers a Price Guarantee.
If you find an identical product at a lower price elsewhere, they will match it, helping you to save on your home improvement projects.
Mitre 10’s Price Match Policy
If you’re looking for the best deal on your home improvement supplies, Mitre 10 offers a Price Match Guarantee to ensure you get the lowest price possible.
In this section, we’ll cover the terms and conditions of their policy and any exclusions that may apply.
Terms and Conditions
When you come across an identical product from a competitor at a lower price, Mitre 10 is committed to not only matching the price but also beating it by 15%.
However, there are certain conditions that must be met for the price match policy to apply:
- The competing store must have a physical location within the same area as the Mitre 10 store.
- The lower price must be a regular, non-discounted price.
- The competitor’s product must be in stock and available for immediate purchase.
While Mitre 10 aims to provide the best possible pricing, there are some instances where their Price Match Guarantee does not apply:
- Online retailers are not considered eligible competitors for the price match policy.
- Special promotions, clearance items, or bundle deals are excluded from the guarantee.
- Non-identical products or items that vary in features or specifications are not eligible for price matching.
When looking to take advantage of the Price Match Guarantee at Mitre 10, make sure to consider these terms and conditions, and exclusions.
Price Adjustment After Purchase
I couldn’t find an official policy on their website so I reached out to Mitre 10 to check what they do in the instance the price drops after you purchase the item.
Here is their reply:
Thanks for contacting Mitre 10.
We don’t have a price adjustment policy for when the price of a product is found to be lower after the item has been purchased.
If the product hasn’t been used, you could take advantage of our returns policy to return the product and then re-purchase at the lower price.
We’re happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories, with the original sales receipt, within 28 days.
If your item falls outside of this criteria, please contact the store you have purchased the item from and they will advise if there is anything they can do.
Our store locations and contact details can be found at www.mitre10.co.nz/store-
Unfortunately, customised items, which includes products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged.
How to Request a Price Match
Mitre 10 offers a price match policy, ensuring you get the best possible deal on your home improvement purchases.
To take advantage of this policy, follow the steps outlined in the in-store and online processes below.
When you find a lower price on an identical product from a rival company, bring the evidence to your local Mitre 10 store.
This can include a printed advertisement, a catalogue or a photo of the product with the rival’s price clearly visible.
Make sure that the competing retailer is an authorised local retailer, as mentioned in the price match policies.
Approach the customer service desk, presenting the item and your proof of the lower price. If the details match, Mitre 10 will beat the rival price by 15%.
Below is an example of how I did exactly this and saved money on my espresso machine purchase.
If you find a lower price on the identical product at another Mitre 10 store, or on their own website, www.mitre10.co.nz, it is possible to request a price match online as well.
Follow these steps:
- Make sure that the lower price is available on the day of your request. Prices that are no longer valid can’t be matched.
- Ensure the two products are identical – the same brand, model, colour, and sold by an authorised retailer.
- Contact the Mitre 10 customer service team through phone, live chat, or email and provide them with the details of the lower price and the website or store where you found it.
- After verifying the details, the customer service team will provide you with a price match and apply the 15% discount on the product.
Remember that some exclusions may apply, such as store-specific promotions or online-only deals from competitors with no physical store within the same area.
For more information on the limitations, refer to the Mitre 10 price matching policy.
Price Match Examples
At Mitre 10, if you come across a product offered at a lower price in another Mitre 10 store or on their website, they will match that price to ensure you get the best deal possible.
However, it is essential to know that price matching policies might differ for competitors’ websites and online marketplaces like Amazon and eBay.
In addition, price matching also has specific criteria that need to be met, like the competitor’s opening hours and availability of the item at the competitor’s store.
In some cases, Mitre 10 staff may even call the competitor to verify the information.
Here are a few example scenarios where price matching could be applied:
- If you find a power tool at another physical store for a lower price than what Mitre 10 offers, you can request a price match, and they will beat the competitor’s price by 15%.
- If you discover a garden tool for a lower price at mitre10.co.nz compared to your local Mitre 10 store, they will match the online price.
Remember that while price matching is a great way to secure better deals, it is still essential to understand the precise terms and conditions before making any purchase decision.
Frequently Asked Questions
Does Mitre 10 offer a price match policy?
Yes, Mitre 10 does offer a price match policy. If you find an identical product at a lower price from a rival company, Mitre 10 will match the price and beat it by 15%.
However, this policy applies only to physical stores and not online retailers.
Do I need to make my purchase in-store for the price guarantee to apply?
Yes, to make use of the Price Guarantee, you need to make your purchase in-store.
If you find that the in-store price is lower than the advertised price, don’t worry, as Mitre 10 competes in a competitive market and responds to its competitors’ price changes.